RETURNS
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Christmas Return/Exchanges - We’re pleased to offer an extended returns period for orders placed between 18th November and 25th December. This means you can shop with confidence, knowing that any gifts or purchases made during this time are eligible for returns until 31st January.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
- We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return,
we require a receipt/proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns Process
To return your product, you should mail your product back to: The Gun Room, Market Weighton Road, Holme-On-Spalding-Moor, York, YO43 4EE, England.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account / credit card. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thegun-room.co.uk.
Exchanges
If you need to exchange an item for the same item in a different size, send us an email to info@thegun-room.co.uk
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.